FREQUENTLY ASKED QUESTIONS
How long does delivery take?
We aim to deliver all orders within 5–10 working days across the UK.
Once your order has been dispatched, you’ll receive a tracking link so you can follow it every step of the way.
Do you offer free delivery?
Yes — we offer free UK delivery on all orders over £50.
For orders below this amount, delivery costs are calculated at checkout.
What if the item doesn’t fit me?
We understand how important the right fit is.
That’s why we offer a 30-day return policy, allowing you to return your item if it’s not quite right.
Are your clothes true to size?
Our pieces are designed to offer a comfortable and flattering fit.
Most customers find them true to size, with a slightly relaxed feel for everyday wear.
How can I contact customer support?
Share details about your shipping policies, item returns, or customer service.
What makes Eleanor London different?
Eleanor London focuses on timeless design, comfort, and simplicity.
We create pieces that are easy to wear, easy to style, and designed to remain part of your wardrobe for years — not just one season.