FREQUENTLY ASKED QUESTIONS
Are your products really handmade?
Yes. Every piece is carefully handcrafted by skilled artisans, making each item unique with its own individual character and charm.
Do you offer free delivery?
Yes — we offer free UK delivery on all orders over £50.
For orders below this amount, delivery costs are calculated at checkout.
How long does delivery take?
Orders are usually processed within 1–3 business days, with delivery taking approximately 5–10 business days across the UK.
Can I return my order?
Of course. If you're not completely satisfied, you can return your order within 30 days of delivery, provided it's unused and in its original condition.
How can I contact customer support?
Share details about your shipping policies, item returns, or customer service.
What makes Eleanor London different?
Eleanor London focuses on timeless design, comfort, and simplicity.
We create pieces that are easy to wear, easy to style, and designed to remain part of your wardrobe for years — not just one season.
FREE UK DELIVERY
Orders in the United Kingdom are free and always shipped with Royal Mail and insured with track & trace
30-DAY RETURNS POLICY
Not completely satisfied? No problem! You can always return or exchange your order within 30 days.
SECURE PAYMENTS
You can pay for your order securely using various payment methods at checkout.