FREQUENTLY ASKED QUESTIONS

Orders & Delivery

How long does delivery take?
We aim to deliver all orders within 5–10 working days across the United Kingdom. You will receive a confirmation email with tracking details once your order has been dispatched.

Do you offer free delivery?
Yes — we offer free UK delivery on orders over £50.

Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link so you can follow its journey to your door.

Do you ship internationally?
At the moment, we focus on delivering within the UK to ensure the best possible service and delivery experience.

Returns & Exchanges

Can I return an item?
Yes. We offer a 14-day return policy from the date you receive your order.

How do I request a return?
Simply contact our support team at support@eleanorlondon.co.uk, and we will guide you through the process.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Can I exchange an item?
If you would like a different size or style, we recommend returning the original item and placing a new order.

Product & Sizing

How do I choose the right size?
Each product includes a sizing guide to help you find your perfect fit. If you’re unsure, our support team is always happy to assist.

Are your pieces true to size?
Our garments are designed with a comfortable, flattering fit. Most customers find them true to size, with a slightly relaxed feel.

What materials do you use?
We prioritise comfort, breathability, and durability, selecting fabrics that feel soft and elegant while maintaining quality over time.

Payments & Security

What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and secure online payment options.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways to ensure your information is fully protected.

About Eleanor London

Where is Eleanor London based?
Eleanor London is inspired by timeless British style, with a focus on elegant, comfortable clothing for modern women.

What makes your brand different?
We focus on simplicity, quality, and timeless design — creating pieces that feel effortless, refined, and easy to wear every day.

Customer Support

How can I contact you?
You can reach us anytime at support@eleanorlondon.co.uk.
We aim to respond within 24 hours (Monday–Friday).

Do you offer personalised assistance?
Yes. Our team is here to help you with sizing, styling, or any questions before and after your purchase.