Contact Eleanor London

If you have a question about a product, order, payment, delivery, return or refund, please contact us using the details below.

To help us respond more efficiently, please include your order number when contacting us about an existing order.

Customer support

Email: support@eleanorlondon.uk
Telephone: +351 913 694 820

We aim to respond to customer enquiries as soon as reasonably possible. Response times may be longer during weekends, public holidays or periods of high demand.

Business information

Operator: Ricardo Milheiro
Trading name: Eleanor London
Legal status: Individual based in Portugal
Portuguese Tax Identification Number — NIF: 273684361
Address: Rua do Bairro 11, 2430-643 Vieira de Leiria, Leiria, Portugal
Website: https://eleanorlondon.uk

Important information

Eleanor London operates exclusively online and delivers only to addresses within the United Kingdom.

We do not have a physical shop in London or elsewhere in the United Kingdom. Our operations and customer support are managed from Portugal.

The address shown above is the operator’s contact address. Please do not send returns to this address without contacting us first.

The correct return address and instructions will be provided by email after a return request has been reviewed. The return address may vary depending on the product, supplier or logistics centre.