Shipping Policy
SHIPPING POLICY — ELEANOR LONDON
Shipping Policy
At Eleanor London, we are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
All orders are processed within 1–2 working days after confirmation.
Orders are handled Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Time
Estimated delivery time within the United Kingdom:
5–10 working days
Please note that delivery times may vary depending on demand, seasonal periods, or unforeseen logistical delays.
Shipping Costs
- Free delivery on orders over £50
- Shipping fees for orders below this amount will be calculated at checkout
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your delivery at any time.
Delays
While we aim to deliver within the estimated timeframe, Eleanor London is not responsible for delays caused by:
- Courier services
- Customs processes
- Weather conditions
- Other external factors beyond our control
Address Information
Please ensure that your shipping details are correct at the time of purchase.
We are unable to take responsibility for orders delivered to incorrect or incomplete addresses provided by the customer.
Contact
If you have any questions regarding your order, please contact our support team:
We aim to respond within 2 hours on working days.